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Terms of Service

Service terms for SchneeAI. Draft for counsel review — finalized before general availability.

Overview

These terms describe the conditions under which SchneeAI is provided. By using SchneeAI, you agree to the final published terms.

For this draft, “SchneeAI”, “we”, “us” refers to the legal entity operating the platform (entity name and address to be confirmed before general availability). “You” refers to the customer organization that has registered an account, including its users authorized to access the account.

Eligibility

You must be able to form a binding contract. You represent that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.
  • You have authority to bind the customer organization to these terms.
  • You are not located in, ordinarily resident in, or acting on behalf of a person or entity in, a country or region subject to comprehensive sanctions by the United States, the European Union, the United Kingdom, or Japan, nor are you on any applicable denied-party list.

Acceptable use

You will not, and will not permit your users to:

  • Attempt to bypass rate limits, budget controls, retention policies, or access restrictions.
  • Use SchneeAI to process data you do not have rights to.
  • Resell or redistribute access without an explicit partnership.
  • Reverse engineer, decompile, or attempt to extract source code or model weights, except to the extent applicable law prohibits this restriction.
  • Interfere with, overload, or disrupt the platform or its monitoring systems.
  • Use SchneeAI for unlawful, harmful, fraudulent, or abusive purposes.

AI-specific acceptable use

SchneeAI routes requests to upstream AI model providers. You must comply with the acceptable use policies of each provider whose models you use, including (as applicable):

Without limiting the above, you will not use SchneeAI, or permit outputs to be used, to generate:

  • Content that exploits or harms minors, including CSAM, or content that sexualizes minors.
  • Content that incites violence, threatens, harasses, or defames identifiable persons.
  • Content that facilitates terrorism, weapons manufacture, or serious cyberattack.
  • Content that produces malware, phishing kits, or infrastructure for unauthorized access.
  • Content that is unlawful in the jurisdiction where it is produced or consumed.
  • Content that infringes the intellectual property or privacy rights of others.

We may suspend or terminate access for violations. Where permitted, we may refer suspected violations to upstream providers or relevant authorities.

AI output disclaimer

AI outputs are probabilistic and may be inaccurate, incomplete, biased, or harmful. Outputs do not constitute legal, medical, financial, or professional advice. You are responsible for reviewing and validating outputs before relying on or distributing them. You remain responsible for decisions made on the basis of outputs.

Accounts and responsibility

  • You are responsible for credentials issued to your account.
  • Tenant administrators are responsible for managing user access within their tenant.
  • You must keep contact and billing information current.
  • You are responsible for all usage under your account, including by your users.
  • You will promptly notify us of unauthorized access or suspected credential compromise.

Plans, credits, and payment

  • Usage charges accrue based on the pricing plan and credit balance associated with your account. See Pricing for current plans.
  • Credits are billed in advance and consumed as requests are processed. Unless stated otherwise in your plan, credits do not expire.
  • For metered usage, we bill periodically based on consumption in the prior period.
  • Invoices are due within 30 days unless otherwise stated. Late payment may result in suspension of access.
  • Applicable taxes, including sales tax, value-added tax, and withholding tax, are added or accounted for as required by law.
  • We may change pricing with at least 30 days’ prior notice. Price changes take effect at the start of the next billing cycle after the notice period.

Refunds and statutory rights

Credits are generally non-refundable once consumed. If you believe you were charged in error, contact hello@schneeai.com within 30 days of the charge. Refund decisions are at our discretion, except where statutory refund rights apply (including the EU and UK consumer right of withdrawal where the customer is a consumer). Nothing in these terms limits statutory rights that cannot be excluded under applicable law.

Free trials and design-partner agreements

Free credits or trial access may be offered at our discretion. The terms of any trial or design-partner agreement will be communicated at the time of offer and supersede conflicting terms in this document for the duration of the agreement.

Service availability

SchneeAI is in active development with design partners. We do not currently offer an uptime SLA. Operational status and incident history will be published as the platform matures. We may modify, suspend, or discontinue features with reasonable notice. Service credits, if offered in the future, will be described in a published SLA.

Intellectual property

  • We retain all rights to the SchneeAI platform, including software, documentation, and trademarks.
  • You retain all rights to the content you submit — prompts, outputs, and data you provide to the platform.
  • You grant us a limited, non-exclusive license to process your content solely to operate the platform as described in this agreement and the Privacy Policy.
  • Output ownership is governed by the terms of the upstream model provider applicable to your use case (such as OpenAI, Anthropic, Google, and Groq). SchneeAI makes no claim of ownership over outputs.
  • We may use aggregated, de-identified, or derivative metrics (such as total request counts and error rates) to operate and improve the platform.

Data processing

Our processing of personal data is described in the Privacy Policy. A separate Data Processing Addendum (DPA) reflecting GDPR requirements will be available on request and published before general availability.

Confidentiality

Each party agrees to protect the other’s non-public information received under this agreement using reasonable care, and to use it solely to exercise rights or fulfill obligations hereunder. This obligation survives termination for two years.

Warranty disclaimer

To the maximum extent permitted by law, SchneeAI is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or secure.

Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
  • We are not liable for loss of profits, revenue, data, or business interruption.
  • Our total aggregate liability under this agreement, for all claims combined, is limited to the amount you paid us in the 12 months preceding the claim, or USD 100, whichever is greater.

These limits do not apply to liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

Indemnification

Each party will indemnify and hold the other harmless from third-party claims arising from:

  • Your side: your breach of these terms (including the AI-specific acceptable use policy), your content, or your violation of applicable law or third-party rights.
  • Our side: our gross negligence, willful misconduct, or breach of our confidentiality obligations.

The indemnified party will provide prompt notice, reasonable cooperation, and sole control of defense and settlement. Neither party will settle a claim that admits fault or imposes obligations on the other without that other’s prior written consent.

Termination

  • You may close your account at any time with notice.
  • We may suspend access immediately for suspected violations of the acceptable use or AI-specific acceptable use provisions, and terminate with notice for other violations.
  • We may terminate for convenience with at least 30 days’ prior notice.
  • On termination, your right to use the platform ends. We will delete your data according to the retention schedule in the Privacy Policy, except where legal obligations require otherwise.
  • Provisions that by their nature should survive termination (including intellectual property, confidentiality, warranty disclaimer, limitation of liability, indemnification, and governing law) survive.

Governing law and disputes

The governing law and dispute resolution venue will be confirmed before general availability, taking into account the legal entity’s place of incorporation. The parties will attempt in good faith to resolve any dispute through negotiation before initiating formal proceedings.

Export and sanctions

You represent and warrant that your use of SchneeAI complies with all applicable export control, sanctions, and anti-boycott laws, including those administered by the United States (OFAC, BIS), the European Union, the United Kingdom (OFSI), and Japan (METI). You will not use SchneeAI in, or for the benefit of, any comprehensively sanctioned country, region, or denied party.

Force majeure

Neither party is liable for failure or delay caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or infrastructure failures, or actions of upstream AI providers. The affected party will give prompt notice and use reasonable efforts to resume performance.

Assignment

You may not assign these terms or your account without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or to a successor in interest. Any attempted assignment in violation of this section is void.

Notices

We may provide notices by email to the address associated with your account, or by posting in the platform. Legal notices may also be sent to the address we publish for the legal entity.

Entire agreement

These terms, together with the Privacy Policy, DPA, and any agreed order or design-partner terms, constitute the entire agreement between the parties regarding SchneeAI and supersede all prior agreements on the subject.

Severability

If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Waiver

No failure or delay in exercising a right under these terms is a waiver. A waiver on one occasion is not a waiver on any other occasion.

Changes to these terms

We will notify customers of material changes by email at least 30 days before the changes take effect, and update the effective date below. Continued use after changes take effect constitutes acceptance. We will keep prior versions available on request.

Contact

For terms questions, email hello@schneeai.com.

Effective date: to be set before general availability.